Your Voice, Our Action.

Welcome to Setu, the official portal for Citizen Grievance Redressal. A unified platform to ensure your concerns are heard and resolved with transparency and accountability.

Lodge a Grievance Track Your Report

NEW: Now you can track you report on the track-status option UPDATE: All grievances related to sanitation in Indore are being fast-tracked. INFO: Please provide clear photographs for faster grievance processing. NEW: You can earned civic points for every report you submit UPDATE: Now you can verify Aadhar in the profile-setting section INFO: You can access all feature after login

Our Commitment in Numbers

Tracking our progress towards a more responsive and accountable governance.

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Grievances Received

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Grievances Resolved

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Citizen Satisfaction (%)

Portal Features

Engineered for simplicity, transparency, and accountability.

Unified Platform

One portal for all your civic grievances, no matter the department.

Real-time Tracking

Follow your grievance status with a unique ID from submission to resolution.

SMS & Email Alerts

Receive automatic updates on your registered mobile number and email address.

The Grievance Redressal Process

A clear, time-bound workflow for efficient resolution.

STEP 1

Submit Grievance

Citizen registers the grievance with all necessary details.

STEP 2

Assign to Officer

Issue is automatically routed to the relevant nodal officer.

STEP 3

Resolution Action

Department takes action and submits a report with evidence.

STEP 4

Final Closure

Citizen is notified and provides feedback to close the case.

Live Grievance Map

Track grievances and their status in real-time across India.

Grievance Status

New Grievances

Under Review

Resolved

Closed

Current Statistics

Active Grievances: 1,234

Resolved Today: 89

Avg. Resolution Time: 4.2 days